Global Marketing

iLanguage works closely with advertising and marketing agencies worldwide in executing strategic multilingual campaigns on behalf of their international customers. Agency partners include Cimarron Group, Sharpe Partners, Focus Multimedia, The Phelps Group, Quality Resource Associates, Roper ASW, and many more. We add value to projects in the following ways:

• Copywriting of marketing collateral including brochures, magazine inserts, press releases
• Localization of websites, product catalogues
• Direct marketing surveys, interviews
• Custom tailored online marketing initiatives, multilingual search engine promotions

Global CRM

Global CRM services facilitate global communication between international companies and their customers. Between 25% and 40% of all international email business contact is in a foreign language. If a company does not have its own staff of in-house translators, an entire week might lapse before pressing customer service correspondence receives appropriate attention. A late response can mean a dissatisfied customer, or the loss of a potential customer. iLanguage facilitates seamless communication to enhance your business relationships:

• Translation of your most Frequently Asked Questions and service emails on your behalf
• Conduct customer satisfaction, direct marketing surveys in several languages
• Handle multilingual customer emails, reply to them on your behalf or forward them to your own client services team, and translate any of replies. All within minutes.