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Market Research Company: Case Study
About
The company is a cutting-edge, full service survey research firm with
special expertise in designing and conducting eSurveys and telephone surveys
especially in the areas of customer satisfaction, employee satisfaction and
organizational communications. It provides economical and quick eSurveys that
are delivered within days and not in weeks or in months like traditional
surveys.
The challenge
On behalf of CC (Code Name), one of the largest software companies in the
world, the client was searching for a solution that would allow it to continue
providing surveys on any subject such as customer satisfaction, employee
attitude getting accurate information on each of them. Every survey was to be
managed by one specialized consultant and all the information is kept
confidential.
The Solution: iLanguage Global CRM
iLanguage was selected by the company to provide translation services
for client satisfaction HTML surveys in 6 languages. iLanguage also provides
the customer with an email support helpline staff of translators to assist
participants from all over the world.
The project involved translation of the eSurveys for the
European and Latin American market. Once the surveys were sent out, a team of
translators covering 5 languages was set up to provide 24/7 eMail support to
answer user questions.
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Market Research
Company